Orders and Payments FAQsUpdated 13 days ago

ORDERS & PAYMENTS

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Shopify Pay, Apple Pay, Google Pay, and prepaid gift cards.

Why was my payment declined?

Your payment may have been declined due to incorrect billing details, insufficient funds, or issues with your bank or card provider. Please verify your information and try again or contact your bank for assistance.

Do I need to create an account to place an order?

No, you don’t need an account to place an order. You can check out as a guest, though creating an account allows faster checkout and easy order tracking. 

What is Checkout+?

Checkout+ is an optional add-on available at checkout for a $4 fee. When selected, it allows you to unlock free returns within our 30-day return period, offering added flexibility if you’re unsure about sizing or fit. 

Adding Checkout+ helps you avoid a higher return fee later. If you choose not to opt in, you can still return your order for an $11.00 fee. Exchanges are FREE.

Final sale items are not eligible for Checkout+.

Checkout+, also includes: 

• 100% coverage for lost, stolen, or damaged packages
• Easy claims filing* through Checkout+
• Basic claims resolved within 24 hours of approval
• 24/7 customer support

Note: To decline coverage, simply remove the Checkout+ item from your cart before completing your purchase. FootSmart and its affiliates are not responsible for lost, stolen, delayed, or misdirected shipments if you opt out of Checkout+ protection. 

How do I reset my account password?

You can reset your password by entering your registered email address on the password recovery page.

• Under the Login to My Account Page, click the Recover Password
• Enter the email address you used to register your account with us
• An instruction will be then sent to your email address to complete the process of password recovery
• If these steps did not work, you can contact our customer service

Are there any promotions or discounts available?

Any ongoing promotions and discounts can be found on our Offers page.