This gives you answers related to shipment queries. Click here for more details

<h3 id="what-do-you-charge-for-standard-shipping">What do you charge for standard shipping?</h3>We offer a variety of shipping options to suit your needs depending on the type of items and destination. Please enter your shipping address in checkout to see the available prices for your location and items. <h3 id="do-you-ship-to-hawaii--alaska">Do you ship to Hawaii &amp; Alaska?</h3>Yes! All orders that ship to Hawaii and Alaska ship with FedEx 2nd Business Day delivery and prices vary based on order total. <h3 id="do-you-ship-to-po-boxes-or-military-apofpo-addresses">Do you ship to PO boxes or Military APO/FPO addresses?</h3>Yes. Orders to PO Boxes and military bases will ship either via USPS or FedEx SmartPost with final delivery via USPS. An item that is Fulfilled by Partner and orders that ship to Hawaii and Alaska cannot ship to a PO Box and they will require a physical address. Delivery times vary depending on location. <h3 id="oops-i-accidentally-placed-my-order-with-the-incorrect-shipping-address-what-should-i-do">Oops! I accidentally placed my order with the incorrect shipping address. What should I do?</h3>Please contact our customer service department as soon as you are aware of the mistake for assistance with correcting the address. Please keep in mind that we process orders very quickly and we are not able to make any corrections once the item is shipped from our facility. If the items are still in transit we will work with you to reroute the package if possible. <h3 id="how-can-i-track-my-order">How can I track my order?</h3>Once the order ships, you will receive a shipping confirmation email with a tracking number that you will be able to track on FedEx.com. If you have not received a shipping confirmation email within 3-4 business days of placing your order, please call Customer Service <a href="tel:+1-855-942-0437" rel="noopener noreferrer" target="_blank">1-855-942-0437</a> or email <a data-fr-linked="true" href="mailto:customerservice@footsmart.com" id="isPasted">customerservice@footsmart.com</a>. If you opt in to receive text alerts, you will be notified via SMS when your order arrives. Subject to carrier availability. <h3 id="do-you-ship-internationally">Do you ship internationally?</h3>Yes. For rate information, please call <a href="tel:+1-855-942-0437" rel="noopener noreferrer" target="_blank">1-855-942-0437</a> or email <a data-fr-linked="true" href="mailto:customerservice@footsmart.com" id="isPasted">customerservice@footsmart.com</a>. Orders shipped internationally will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order.

Shipping FAQs

Take a look at our shipment and delivery processing guidelines and timelines. Click here for more details

Order Processing Times Logistics networks nationwide including FedEx may experience package delays. WalkingCo cannot guarantee delivery by a specific date and we continue to work with our partners to deliver in a timely fashion.All quoted shipping estimates are in business days and do not include Saturdays, Sundays, or holidays or time to process the orders in our warehouse. Orders placed after 11:00 AM Eastern Standard Time will be processed the following business day. Fulfilled By Partner Fulfilled By Partner items shipping within the Contiguous United States typically ship 2-3 additional business days to process before shipping. Orders fulfilled by partner cannot ship outside of the U.S. These orders are not eligible for expedited shipping, rush shipping, to PO boxes or APO/FPO and cannot be cancelled or modified once order is submitted. Shipping to Hawaii and Alaska <ul><li id="isPasted" style="font-size: 16px;">Hawaii: Your order must be placed by 9:00 AM HST, Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Certain destinations cannot be guaranteed overnight delivery. Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Hawaii.</li><li id="isPasted" style="font-size: 16px;">Alaska: Your order must be placed by 10:00 AM AKST, Monday through Friday to receive your package 2nd business day or Overnight (next business day Monday through Friday). Rates apply to a single mailing address. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes for orders in Alaska.</li><li id="isPasted" style="font-size: 16px;">Canada: While we previously offered shipping to Canada, this is now currently unavailable. We apologize for any inconvenience and appreciate your understanding.</li></ul> Shipping to Multiple Addresses We are not able to ship to more than one address at a time. You will have to submit each order separately and shipping fees cannot be combined.&#xA0; Lost, Damaged, or Stolen packages Footsmart adds optional delivery insurance through Route+ at the time of purchase which includes:<ul><li style="font-size: 16px;">100% coverage of lost, stolen or damaged packages</li><li style="font-size: 16px;">Effortless claims filing* through the Route App</li><li style="font-size: 16px;">Basic claim resolutions within 24 hours of approval</li><li style="font-size: 16px;">Customer service reps available 24/7</li></ul>Please note: If you do not want delivery insurance simply remove the Route item from your order before completing the purchase.&#xA0;Footsmart&#xA0;and it&apos;s affiliates are not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage.

Shipping and Delivery

Wondering how much it cost to ship within and outside the US? Click here for more details

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 20px; font-weight: 400; line-height: 2; margin-bottom: 0.7em; color: rgb(65, 74, 79); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Shipping Rates&#xA0;<div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; overflow: visible; white-space: normal; color: rgb(65, 74, 79); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-size: 17px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><table height="249" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-collapse: collapse; border-spacing: 0px; width: 1070px; text-align: left; font-size: 15px; margin-top: 2em; margin-left: 30px;" width="533"><thead><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-top: 1px solid rgb(248, 248, 248); padding-left: 30px; background-color: rgb(204, 204, 204);"><th style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; font-weight: 400; width: 95.8301px;">Description</th><th style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; font-weight: 400; width: 118.311px;">Standard Shipping (5-7 Business Days)</th><th style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; font-weight: 400; width: 120.264px;">Expedited Shipping (2-3 Business Days)</th><th style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; font-weight: 400; width: 55.0293px;">Canada</th></tr></thead><tbody style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding-left: 30px;"><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-top: 1px solid rgb(248, 248, 248); padding-left: 30px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 95.8301px;"><div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"> </div>Continental US&#xA0;Under&#xA0;$75</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 118.311px;">$10</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 120.264px;">n/a</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 55.0293px;">n/a</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-top: 1px solid rgb(248, 248, 248); padding-left: 30px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 95.8301px;"><div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important;"> </div>Continental US Over $74.99</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 118.311px;">Free</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 120.264px;">n/a</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 55.0293px;">n/a</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-top: 1px solid rgb(248, 248, 248); padding-left: 30px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 95.8301px;">AK/HI</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 118.311px;">n/a</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 120.264px;">$25</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 55.0293px;">n/a</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-top: 1px solid rgb(248, 248, 248); padding-left: 30px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 95.8301px;">PR</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 118.311px;">$25</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 120.264px;">n/a</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 55.0293px;">n/a</td></tr><tr style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; border-top: 1px solid rgb(248, 248, 248); padding-left: 30px;"><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 95.8301px;">Canada</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 118.311px;">currently unavailable</td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 120.264px;">currently unavailable </td><td style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding: 15px 30px; width: 55.0293px;">currently unavailable </td></tr></tbody></table></div>

Shipping Rates

Want to avoid losing your money for missing, stolen or damaged packages? ROUTE got you covered! Click here for more details.

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 20px; font-weight: 400; line-height: 2; margin-bottom: 0.7em; color: rgb(65, 74, 79); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Lost, Damaged, or Stolen packages<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 20px; font-weight: 400; line-height: 2; margin-bottom: 0.7em; color: rgb(65, 74, 79); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;">Route Insurance<p style="-webkit-font-smoothing: antialiased; margin-top: 0px; font-size: 20px; font-weight: 400; margin-bottom: 0.7em; color: rgb(65, 74, 79); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; box-sizing: border-box !important;">Footsmart adds optional delivery insurance through Route+ at the time of purchase which includes:<ul><li style="-webkit-font-smoothing: antialiased; margin-top: 0px; font-size: 16px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1; box-sizing: border-box !important;">100% coverage of lost, stolen or damaged packages</li><li style="-webkit-font-smoothing: antialiased; margin-top: 0px; font-size: 16px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1; box-sizing: border-box !important;">Effortless claims filing* through the Route App</li><li style="-webkit-font-smoothing: antialiased; margin-top: 0px; font-size: 16px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1; box-sizing: border-box !important;">Basic claim resolutions within 24 hours of approval</li><li style="-webkit-font-smoothing: antialiased; margin-top: 0px; font-size: 16px; font-weight: 400; margin-bottom: 0.7em; color: rgb(0, 0, 0); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px; line-height: 1; box-sizing: border-box !important;">Customer service reps available 24/7</li></ul> Please note: If you do not want delivery insurance simply remove the Route item from your order before completing the purchase. Footsmart&#xA0;and it&apos;s affiliates are not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage. To file a claim using <a href="https://claims.route.com/" rel="noopener noreferrer" target="_blank">Route+ click here</a>.&#xA0;

SHIPMENT and DELIVERY. Click for details.

Shipping FAQs

Shipping and Delivery

Shipping Rates

Shipping and Delivery Insurance