<p><br></p><ul><li style="font-size: 16px;">Allow us to process your orders within 2-3 business days and be able to ship it out through the courier within 5-7 business days (excludes Saturday and Sunday).</li><li id="isPasted" style="font-size: 16px;">Logistics networks nationwide including FedEx&#xA0; and USPS may experience package delays. WalkingCo cannot guarantee delivery by a specific date and we continue to work with our partners to deliver in a timely fashion.</li><li style="font-size: 16px;">All quoted shipping estimates are in business days and do not include Saturdays, Sundays, or holidays or time to process the orders in our warehouse. Orders placed after 11:00 AM Eastern Standard Time will be processed the following business day. </li></ul>

Ordering Processing Timelines

<p>Our fulfillment times are typically with in 24 hours. Should you notice an error or need to change your order please contact our customer service department for assistance with order modifications or cancellations: 1-855-665-7710. Once the orders is shipped we cannot modify or cancel the order. That order will be subject to our refund and return policies.</p>

How do I change or cancel my order?

<p>You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at <strong>1-855-665-7710</strong>. Please include your order number and the reason for cancellation in your message.</p><p><br></p><p>Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.</p>

How do I cancel my order?

Here are FAQS that can help you regarding our ordering process. Click here for more details.

<h3 id="can-i-expedite-the-shipping-on-my-order">Can I expedite the shipping on my order?</h3><p>Yes. We offer several expedited shipping options online.</p><p><br></p><h3 id="oops-i-accidentally-placed-my-order-with-the-incorrect-shipping-address-what-should-i-do">Oops! I accidentally placed my order with the incorrect shipping address. What should I do?</h3><p>Please contact our customer service department as soon as you are aware of the mistake for assistance with correcting the address. Please keep in mind that we process orders very quickly and we are not able to make any corrections once the item is shipped from our facility. If the items are still in transit we will work with you to reroute the package if possible.</p><p><br></p><h3 id="how-can-i-track-my-order">How can I track my order?</h3><p>Once the order ships, you will receive a shipping confirmation email with a tracking number that you will be able to track on FedEx.com. If you have not received a shipping confirmation email within 3-4 business days of placing your order, please call Customer Service 1-855-665-7710 or email customerservice@walkingco.com. If you opt in to receive text alerts, you will be notified via SMS when your order arrives. Subject to carrier availability.</p><p><br></p><h3 id><br></h3>

Order FAQs

M-F: 9:00 AM - 8:30 PM (EST)
Sat: 10:00 AM - 6:30 PM (EST)

Closed on Sunday

FootSmart

Frequently asked questions about orders, shipping and payments.

Ordering

ORDERS and PAYMENTS. Click for details.

Any concerns on how to order from us and fulfilling your carts? We are here to guide you. Click here for more details.

Ordering Process

Mode of Payments

Payment Information

Shipping FAQs

Shipping and Delivery

Shipping Rates

Shipping and Delivery Insurance

SHIPMENT and DELIVERY. Click for details.

Best Price Guaranteed (Price Match)

Price Match

Best Price Guaranteed (Price Adjustment)

Price Adjustment

Free Shipping

OFFERS. Click for details.

FootSmart Health Resource Center

Featured Casuals

Featured Sandals

Featured Walking

Accessories

Orthotics FAQs

The AUTHORITY on COMFORT. Click here.

Do you offer FREE Exchange?

Do you offer FREE Returns?

Starting a Return/Exchange

Return and Exchange Policy

Returns & Exchanges FAQs

RETURNS & EXCHANGES. Click for details.

Find your Widths

Men's Size and Width Chart

Women's Size and Width Chart

Foot Arch Types

SIZE CHARTS. Click for details.

General Questions

GENERAL FAQs. Click for details.

Order Modification or Cancellation

CANCELLATION. Click for details.