FootSmart logo
FootSmart logo

All articles

General QuestionsUpdated a month ago

Do you do a price adjustment if an item goes on sale after my purchase?

Yes. If a regular priced or sale item goes on sale within 30 days. Excludes Final Clearance merchandise.


Do you price match with other retailers before a purchase is made?

Yes, We will price match regular priced items with other authorized retailers at the time of the sale as long as the desired merchandise is in stock at both retailers.


What can cause my order to be delayed?

Our goal is to ship out your product to you within 24 hours of purchase and we do our absolute best to make that happen. However, there are many factors that can impact order processing times including order volume, weather, out of stock items, and address verification issues among several other factors that can cause orders to delay. Please also note that 'Fulfilled by Partner' items will take additional processing time; it generally takes 2-3 days to process through our partner facilities. Please contact customer service 1-855-942-0437. if you feel that your order has been delayed or if you receive an email regarding a delay.


How do I unsubscribe from your mailing list?

You may unsubscribe from your my account page, using the link found at the bottom of any email, or by using our ONLINE UNSUBSCRIBE link from here. You may also email customer service, chat with us, or you can call us at 1-855-942-0437 for assistance.


How do I change or cancel my order?

Our fulfillment times are typically with in 24 hours. Should you notice an error or need to change your order please contact our customer service department for assistance with order modifications or cancellations: 1-855-942-0437. Once the orders is shipped we cannot modify or cancel the order. That order will be subject to our refund and return policies.


Do you have physical stores?

Currently, we are only operating ONLINE and are still dedicated to provide the same excellent customer experience while assisting you. You can contact us through the following channels


Do you offer a warranty?

No, if you think you may have a defective item please call or email customer service so that we can discuss any options that may be available to you.


Do you offer gift wrapping?

At this time we do not offer gift wrapping. Sorry! We hope to bring this back soon.

Was this article helpful?
Yes
No