Cancellation FAQsUpdated 20 days ago

Can I cancel my order after placing it?

Yes, you have 90 minutes to make changes or edit your order after making the purchase. Go to your order confirmation (sent to your email after purchase) and click the link "view or edit your order".

Orders are typically processed within 24 hours. Once an order has shipped, it cannot be modified or canceled and will be subject to our return and refund policies.

How do I cancel my order?

To request a cancellation,

• You can access/open your order confirmation sent to your email and click the link "view or edit your order".
• Once you are on the order page, you will see options on what changes you wanted to request for your order such as change shipping address, add or change items or cancel order.
  
• Continue the process until you had it successfully submitted
• Take note that changes can only be made within90 minutes after you made the purchase (a timer will be displayed on the page)
• If it is beyond 90 minutes after the purchase or the process is not successful for any reason, please contact Customer Service at 1-855-942-0437 or [email protected].

I missed the cancellation window. What do I do?

• Take note that changes can only be made within 90 minutes after you made the purchase (a timer will be displayed on the page)
• If it is beyond 90 minutes after the purchase or the process is not successful for any reason, please contact Customer Service at 1-855-942-0437 or [email protected].

An order can no longer be canceled upon shipment. Please refer to our return policy to initiate a return or exchange once your package arrives.

Will I get a full refund if I cancel?

Yes. If your order is successfully cancelled, a full refund will be issued to your original payment method within 3 – 10 business days.

Why was my order canceled without my request?

Orders may be automatically cancelled if an item becomes out of stock or no longer available. You will receive a notification if this occurs